Delivery & Returns
Last Updated: May 2026
Welcome to Think Orange. We work with multiple trusted suppliers and manufacturing partners worldwide to deliver premium streetwear and smart clothing products worldwide. Because of this, delivery times may vary depending on the item ordered.
By placing an order with Think Orange, you agree to the following Delivery & Returns Policy.
Delivery Policy
Processing Times
Orders are typically processed within 1–5 business days after payment confirmation.
During high-demand periods, launches, limited drops, or promotional events, processing times may be slightly extended.
Estimated Delivery Times
As we use different suppliers and fulfilment partners, delivery times vary by product.
Estimated shipping times are:
- Next Working Day Delivery — selected UK items only
- 2–7 Business Days — standard UK orders
- 1–3 Weeks — premium, made-to-order, smart clothing, or international supplier items
Some orders containing multiple items may arrive separately.
Delivery estimates are not guaranteed and may vary due to:
- Supplier processing times
- Courier delays
- Customs inspections
- Weather conditions
- Public holidays
- High order volumes
International Shipping
We ship worldwide where available.
International customers are responsible for:
- Customs duties
- Import taxes
- Local handling fees
Think Orange is not responsible for customs delays or charges applied by local authorities.
Tracking Information
Where tracking is available, customers will receive tracking details via email once dispatched.
Some supplier shipments may update tracking information with delays.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is correct before checkout.
Think Orange is not responsible for:
- Lost parcels due to incorrect addresses
- Failed deliveries caused by customer error
- Additional shipping costs for re-delivery
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at:
We will work with the courier or supplier to investigate the issue.
Think Orange is not liable for delays caused by courier services or events beyond our control.
Returns Policy
Return Eligibility
Customers may request a return within 14 days of delivery.
To qualify for a return, items must be:
- Unworn
- Unwashed
- In original condition
- Returned with tags and original packaging
Non-Returnable Items
The following items may not be eligible for return:
- Limited edition releases
- Custom or personalised products
- Opened wearable/smart technology products
- Hygiene-sensitive items
- Clearance or sale items unless faulty
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty
- The wrong item was received
- The product arrived damaged
We recommend using a tracked shipping service, as Think Orange is not responsible for lost return parcels.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing times may vary depending on your bank or payment provider
Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We currently do not guarantee direct exchanges due to limited stock availability.
If you require a different size or item, we recommend placing a new order after your return has been approved.
Faulty or Damaged Items
If your item arrives damaged or faulty, contact us within 48 hours of delivery with:
- Your order number
- Photos of the issue
- A description of the fault
We will review the issue and arrange a replacement, refund, or appropriate resolution.
Contact Us
For all delivery and return enquiries:
Think Orange
Website: www.thinkorangeco.com
Email: contact@thinkorangeco.com